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WBuilder
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Message 1 of 2
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Flag Post

What is your experience with the HP chromebook?

HP Recommended
Chromebook

Just wondering what is people experience with their Chromebook, I'm I the only one having troubles??

On 5/12/21 I purchased a brand new chromebook, after 3 - 4 days I ended up with a black screen. When I called support the tech guided me to reset it, then I asked him what the probable cause was. He did not seem surprised, seemed like it was a common problem. Then he said most people leave it plugged in too long and the over charged battery can do that. Well I charge it full then use it until the battery gets low and I recharge it. 

I keep getting the same problem over and over, I never go a week without a black screen. It is very annoying, I don't need to call support I can reset it, but I was expecting a better quality machine.

Trust me I am not a complainer but this is my first HP product and will be my last.

Hopefully you guys are having better enjoyment of your product.

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@WBuilder

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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