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CaraHail
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What’s happening and how do i fix it?

13-c101na
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I got my laptop 2 years ago and it has always been slow. I started getting notifications about 6 months in saying low storage when i really only used it for research and haven’t got anything on it  but when ever i tried to fix it it would say error. Today i decided enough was enough i reset it completely as i had nothing on it however it got to 62% and flashed up saying error again. I shut it down but now i can’t turn it back on. It is at the loading screen and every minute it goes blank and comes back. What is happening to my computer and how do i fix it ?

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What’s happening and how do i fix it?

Hi,

Probably there was not enough space to reset the PC. You can perform a clean install of the OS. Here is a small guide:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

 

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-stream-13-c100-notebook-pc/8499341/model/8902270/product-inf...

 

You should also take a look at this doc for 32GB eMMC devices such as yours.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

 

Hope it helps,

David

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