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‎04-05-2020 05:29 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

Suddenly shut down, then a black screen showed and i ran the hardware diagnostic test.

It wrote: smart check passed | short DST failed.
I got the following failure ID: 

UAGDB3-000A30-XD7W21-60XC03

 

What does it mean? What should I do?

1 REPLY 1

‎04-05-2020 07:49 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Consult the service manual for your specific model notebook for the hard drive removal and replacement procedure.

 

After you replace the hard drive, with another working Windows PC, you should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will install W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

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