When I try to turn my laptop on the screen flickers white and does not start up.

[Gabie2]

When I try to turn my laptop on the screen flickers white and does not start up. When I plug the charger in the led light comes on but the screen does the same thing.

[Hawks_Eye]

Hi @Gabie2 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your laptop is experiencing a hardware-related issue, possibly with the display, motherboard, or power system. Here are some steps to troubleshoot:

1. Perform a Hard Reset

• Disconnect the charger and remove the battery (if removable).
• Hold the power button for 30 seconds to drain residual power.
• Reconnect the charger and try turning it on.

2. Check for Loose Display Connections

• If the screen flickers white but doesn’t boot, the display cable might be loose.
• If you're comfortable, open the laptop and check the LCD cable connection.

3. Try an External Monitor

• Connect your laptop to an external display via HDMI or VGA.
• If the external monitor works, the issue is likely with the laptop screen.

4. Perform a BIOS Recovery

• Turn off the laptop.
• Press and hold Windows + B, then press the Power button for 2-3 seconds.
• Release the power button but keep holding Windows + B until the BIOS recovery screen appears.

 

Let me know if you need further guidance!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye