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Honor Student
Posts: 2
Member Since: ‎01-13-2018
Message 1 of 4 (116 Views)

When I try to turn on my StarWars special edition laptop the power button is the only thing on.

Operating System: Microsoft Windows 10 (32-bit)

When I go to do the hard reset the screen is just black. I can here the fan running and the power button in on red that is it.

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HP Support Agent
Posts: 4,603
Member Since: ‎06-13-2017
Message 2 of 4 (71 Views)

Re: When I try to turn on my StarWars special edition laptop the power button is the only thing on.

Hi @Cole22,

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

 

I understand that the computer is not turning on.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

 

Can you please help me with the exact product details.

 

Meanwhile, please attempt the below steps: 

 

Perform a hard reset 

 

Attempt a BIOS recovery  

 

Run the System Diagnostics tests 
 

For more steps, click here 

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

Honor Student
Posts: 2
Member Since: ‎01-13-2018
Message 3 of 4 (67 Views)

Re: When I try to turn on my StarWars special edition laptop the power button is the only thing on.

Spoiler
 

Like what kind of details

HP Support Agent
Posts: 4,603
Member Since: ‎06-13-2017
Message 4 of 4 (56 Views)

Re: When I try to turn on my StarWars special edition laptop the power button is the only thing on.

 

Hi @Cole22,

 

Thanks for the quick response.

 

Printer Details:

 

Model name:

Product number:

 

Make sure you follow the steps mentioned in the above links.

 

Eagerly waiting for your reply.

Cheers!

Raj1788
I am an HP Employee 

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