• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion 15-p001tx Notebook PC
Microsoft Windows 11

Literally no one that I could find in HP's forums mentions what issue I have. This forces me to create my own thread. So everytime I turn on the laptop this is what happens:

• Power light flashes for one second and then turns off

• Fans start spinning at Max

• The charging LED is off.

• I can hear the DVD drive's sounds.

• I cannot turn off the computer by holding the power button. I have to take the battery out and unplug the charger.

• The screen does not turn on no matter how long I wait.

I have tested the RAM, charger, battery, and replaced multiple ribbon cables and even replaced the RAM with a brand new one, took out the hard drive, even flashed the BIOS to the latest (F.57), but to no avail.

What's surprising to me is that if I leave the laptop as it is for at least 6 hours or more, it actually works as normal, for once. If I turn off the laptop and try turning it back on without doing anything, it still does the same thing.

I had never encountered anything as complex as this issue before with any PC I interacted with. I pray that someone can help me fix this thing only, it's really important. 😞

2 REPLIES 2
HP Recommended

Hi @Matthew125,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This might require one on one interaction to fix the issue.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Sorry but this is not helpful at all.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.