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0Shaheen
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When i press the power button the laptop doesn’t startup but power button light up

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Hp pavilion 15-e060se
Microsoft Windows 10 (64-bit)

When i press the power button it lights up as usual but the screen stays off and I noticed that the capslock flashes twice. It sound like its starting up like i hear the fan spinning but nothing happens.
Thanks for reading.

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The_Fossette
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@0Shaheen

 

I reviewed your post and I understand that the computer is not booting to Windows and the caps lock key is flashing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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0Shaheen
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Sorry for going offline.
i wanted to add that there's no red lights nor beeping its just the caps-lock. I tried to reset the "CMOS" with the windows+v but the laptop just force shut down every time.
I think i didn't clear that the screen doesn't even turn on.
Thanks a lot.

 

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The_Fossette
HP Support Agent
HP Support Agent
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@0Shaheen

 

Thank you for the update.

 

It looks like a hardware issue and I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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