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Dlls117
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When starting my HP Pavillon a screen came up asking for Administrator password or power on passwor

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I don’t know the administrator or power on password and can’t open my computer 

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WAWood
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Message 2 of 2
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@Dlls117 

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

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