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‎11-28-2019 06:13 PM - edited ‎11-28-2019 06:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I spilled water on my laptop last week. Before I could turn it off, the screen turned white. I ran to the store to get 3 bags of rice to soak it in. Before doing so, though, I tried turning on the laptop again, hoping I would not need the rice. This was not the case (white screen, so I turned it back off). I put the laptop in rice for 40 hours. After I took it out, it displayed the symptoms I am describing. So I put it in rice for another 24 hours. No luck. Can anyone help?

1 REPLY 1

‎12-01-2019 09:41 AM

HP Recommended

@Mikejohnsonjr
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the laptop. A water spill can seriously mess up a laptop. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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