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‎02-19-2019 05:04 AM - last edited on ‎02-19-2019 08:02 AM by Retired

HP Recommended
Product: OMEN by HP Laptop [edited], 1NB69EA#ACB
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, judging by the forum, it will be difficult to find the answer, but suddenly there is a solution!

The laptop already belonged to the service center, but they did not find anything there. Reflected not to one of these, because I have no more confidence in them.

Symptoms are such, if the battery is disconnected in it and it will stand up for some time while it is not connected to the network, then it starts up after a while.
What is characteristic, if you turn it on, it works stably. But it is necessary to turn off and then the chance that it will immediately turn on is minimal.

From the interesting if it does not turn on, then the light bulb that it is connected to the network does not light up. At the same time, there is voltage on the USB interface, the board was called, the capacitors were checked. There is no bridge on this laptop model and there may be a problem in the initial verification of all systems before launching the laptop. (according to the master in repair)

 

P.S.

As you noticed, my English is not very good, and the laptop is already out of date old warranty. But it cost me about $ 1,400 and I don’t have extra money for a new laptop.

Ways to solve the problems listed on the site tried, did not help.

 

3 REPLIES 3

‎02-20-2019 01:42 PM

HP Recommended

@MrStanislav,

 

Welcome to HP Support Community,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Jeet_Singh
I am an HP Employee

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‎11-11-2019 07:15 AM

HP Recommended

Today is 11.11. the laptop is under repair in the service for 5 months, my advice is not to buy laptops of this company.

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‎11-11-2019 09:40 AM

HP Recommended

@MrStanislav

 

Your comments are being forwarded to the team that is currently handling the escalation.

Thank you for using the HP Support Community.

 

Cheers

I work on behalf of HP
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