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HP Recommended

HP intel Core i3 is the only information I am able to provide in reference to my laptop.  I was using the laptop as normal when I saw the screen disappear, it said locking and shut down.  It will not come on at all now.  Please help.

1 REPLY 1
HP Recommended

Hi @TLA76334,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Could you elaborate on the issue for better understanding?

 

Alden4
HP Support  

Raj_05
HP Support Community Moderator
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