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- Notebook Boot and Lockup
- While surfing the web my computer said locking, screen went ...

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11-28-2023 12:29 AM
HP intel Core i3 is the only information I am able to provide in reference to my laptop. I was using the laptop as normal when I saw the screen disappear, it said locking and shut down. It will not come on at all now. Please help.
11-30-2023 10:20 AM
Hi @TLA76334,
Welcome to the HP support community.
Thank you for posting your query, I will be glad to help you.
Please help us with the Printer serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Could you elaborate on the issue for better understanding?
Alden4
HP Support
HP Support Community Moderator