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MaxAdrian
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Message 1 of 2
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Widnwos stuck at starting

HP Split 13-g100dx x2 PC
Microsoft Windows 10 (64-bit)

Hello. I just unninstaled the keyboard driver from Device Manager on my HP Split X2 and got restarted, but it's saying "Preparing to configure your windows, please don't turn off your computer". The problem is that it doesn't open anymore and I don't know how to fix it. I have to say that the docking station isn't working anymore, so I don't know how to open the Bios from tablet, or to start Windows in Safe Boot. Can you help me, please?

Thank you!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Widnwos stuck at starting

Hi @MaxAdrian ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

 

In the meantime, please try the steps mentioned below:

 

If it is windows update's, allow it to configure, If it takes a long time, then Press and hold the power button, and re-start it again.Re-start the notebook and keep tapping F2, and run a component test with hard drive, and let me know the results. 🙂

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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