12-28-2019 11:21 AM
My laptop will not turn on. When I plug it in I get the white led light by the charger port come on and stays on solid. When I press the power on button, the light goes off but the nothing happens.
I have tried a hard reset by removing battery and un plugging then holding down power button and mute button for 30 secs.
The only thing I have changed on the laptop is replacing the battery a couple of weeks ago.
Would really like to repair the laptop!
Thanks in advance for any help or suggestions.
12-31-2019 08:09 AM
@dalejg001 Welcome to HP Community!
I understand that the laptop will not power on.
As you have stated that you have performed the hard reset and battery replacement. The issue with the hardware part.
I would suggest you contact our Phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
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