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Will Not Power On White Led light by charger port on

Hp pavilion 15-ab288sa
Microsoft Windows 10 (64-bit)

My laptop will not turn on. When I plug it in I get the white led light by the charger port come on and stays on solid. When I press the power on button, the light goes off but the nothing happens.

I have tried a hard reset by removing battery and un plugging then holding down power button and mute button for 30 secs. 

The only thing I have changed on the laptop is replacing the battery a couple of weeks ago.

Would really like to repair the laptop! 

Thanks in advance for any help or suggestions. 

HP Support Agent
HP Support Agent
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Will Not Power On White Led light by charger port on

@dalejg001 Welcome to HP Community!


I understand that the laptop will not power on.


As you have stated that you have performed the hard reset and battery replacement. The issue with the hardware part.


I would suggest you contact our Phone support. They will help you.


Here is how you can get in touch with phone support.


1)Click on this link -

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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