Will not boot up after battery runs out or laptop goes to sleep

[Cathy91]

Hi

I have a HP Envy x360 15-bp106na laptop which is about 6 months old. It cost a pretty penny so I imagined it would work perfectly!

When it runs out of battery, or goes to sleep, it struggles to wake up and sometimes does not start up at all. I have done a HP Hardware diagnostic on the laptop and all the tests passed, I have also tried hard resetting it when it does not start up and that does not always work. It can take between 10 and 30 mins to get it to boot up after it's died or gone to sleep. 

It's happened quite a few times. 

Also - why is it you can message/email HP if you live in the USA but not when you live in the UK! The only options are this or to phone them. 

[Jeet_singh]

@Cathy91,

Thank you for posting your query on HP Community,

Have you tried to update the drivers either using Windows update or using HP Support Assistant.

Did you try to update the Bios on your PC?

Let's try these steps here: 

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Once done, run the Power troubleshooter: 

· Press ‘Win + I’ shortcut keys to open Windows Settings app.  

· Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.  

· Scroll downwards a bit and click on the ‘Power’ option.  

· Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it. 

Keep me posted how it goes

Thank you and have a wonderful day 

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[Cathy91]

Hi I've followed all your steps and none of those have fixed the issue.