Will not boot up

[Shyred]

Have a 2017 h.p. notebook 1it turns on and all you get is blue screen .  How do I get it to boot or factory reset everything

[ub6424]

Hello @Shyred 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

(2) Please report your results ( report, pictures, error messages ... )

best regards

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