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Shyred
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Message 1 of 2
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Will not boot up

HP Recommended
Microsoft Windows 10 (32-bit)

Have a 2017 h.p. notebook 1it turns on and all you get is blue screen .  How do I get it to boot or factory reset everything

 

1 REPLY 1
ub6424
Level 9
4,081 4,063 222 381
Message 2 of 2
Flag Post
HP Recommended

Hello @Shyred 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(2Please report your results ( report, pictures, error messages ... )

 

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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