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‎07-03-2022 11:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Have a 2017 h.p. notebook 1it turns on and all you get is blue screen .  How do I get it to boot or factory reset everything

 

Category:
1 REPLY 1

‎07-04-2022 06:56 PM - edited ‎07-04-2022 06:58 PM

HP Recommended

Hello @Shyred 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(2) Please report your results ( report, pictures, error messages ... )

 

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport
youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSu...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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