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HP Recommended
Microsoft Windows 10 (32-bit)

Have a 2017 h.p. notebook 1it turns on and all you get is blue screen .  How do I get it to boot or factory reset everything

 

1 REPLY 1
HP Recommended

Hello @Shyred 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(2Please report your results ( report, pictures, error messages ... )

 

 

best regards

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Thank you very much

             ⌨️

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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