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Hutch5
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Message 1 of 2
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Will not let me change password. Just takes me back to the Home Screen

HP Recommended
HP model 15-ba079dx

It came on, screen said it pin not available, won’t let me set up my pin wants to send me to the App Store , then back to the home page

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Hutch5

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps? Try to enter the password without connecting to the internet. 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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