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Freebite
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Message 1 of 3
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Will not power up

HP spectre 360 g1 13inch
Microsoft Windows 10 (64-bit)

I press the power button, and the light in the power button blinks once, what I had done previously was replace the charging port. The charging indicator light comes on, was orange after a night of charging turned white, but my only response is the power light comes on for a breif moment before turning right back off, nothing else. I have tried disconnecting the battery and turning it on on ac power only, double checked all ribbon cables, no change at all.

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Message 2 of 3
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HP Recommended

Will not power up

@Freebite 

Most likely, the PC is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If that does not work, then there is nothing more you can do by yourself -- and there is nothing we can do because we HERE have no way of diagnosing or repairing hardware problems.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Tech Support's number is 1 (800) 474-6836.

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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Cbolin103
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Message 3 of 3
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Will not power up

I have been scouring the HP Community forums trying to find an answer and so far I have come across at least two dozen of your replies and as far as I can tell, no matter what the situation, your "Expert" opinion is to run hardware diagnostics and if that doesn't work, there is nothing more that the person can do and needs to take it to a service facility. Um, how are you considered an expert? Pretty much every question you have posted a reply to, this exact same reply actually, have multiple steps a non-service facility "folk" could try by themselves that can be found doing a simple Google search.

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