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Poe21
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Message 1 of 2
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Will not stay booted. Powers off.

Pavilion 15ab153nr
Microsoft Windows 10 (64-bit)

This machine wont stay on. It works for about one to two mins then shuts down. I have tried everything including a new motherboard and processor.  Anyone have a thought on this. Been dealing with these things ten years and never seen this before

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Will not stay booted. Powers off.

@Poe21

 

Welcome to HP support community.

 

Try with another wall outlet, another adapter, reseat the battery, check with another battery (if possible) and if nothing works, since you've already replaced the motherboard/processor.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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