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Mrtzippy Student
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Will not turn on.Power plug white light is on. Its getting power. On a HP ENVY 13-j002dx x2 PC

HP ENVY 13-j002dx x2
Microsoft Windows 8 (64-bit)
Will not turn on.Power plug white light is on. Its getting power. On a HP ENVY 13-j002dx x2 Detachable PC
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HP Recommended

Will not turn on.Power plug white light is on. Its getting power. On a HP ENVY 13-j002dx x2 PC

Hi @Mrtzippy,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that your laptop does not start up. Please follow the document below for troubleshooting:

HP Notebook PCs - Computer Does Not Start (Windows 😎

 

Let me know how it goes.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:

 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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