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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Will not turn on but light is on showing charge

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04-28-2024 06:54 PM
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04-28-2024 06:58 PM
Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:
https://www.youtube.com/watch?v=MgDy0h9a7Jg
I am a volunteer and I do not work for, nor represent, HP
04-28-2024 07:12 PM
Thank you, WAWood, I viewed the YouTube video, but it didn’t help me since I am not able to turn my computer on. The charging light is white while plugged in, but the computer won’t start. The screen is black and there’s no sign of the computer booting up. If you have any other suggestions I would greatly appreciate it. Thanks so much!
04-29-2024 10:34 AM
Sorry, but if you can't boot it up enough to run diagnostics from the BIOS menu, there is nothing else you can do to find out what is wrong with it on your own.
You would have to take this to a local laptop repair shop and see if they can do any diagnostics on it for you.
Good Luck
I am a volunteer and I do not work for, nor represent, HP