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Message 21 of 32
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Windows 10 - Won't wake up - HP Envy

I have the same  issue. When I close my computer or it goes to sleep,  when I try to wake it up the screen is small white and black squares so I have to force it to shut down and restart. Upon restarting it works fine but for all the money this cp costs, I would expect it to work like a charm all the time., esp since it was a Christmas present. My problems began yesterday after I installed hp updates. I am really annoyed and need a solution from hp. I have disabled sleep but I need a more permanent solution and I expect hp to provide solutions.

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Message 22 of 32
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Windows 10 - Won't wake up - HP Envy

Windows 10 is incomplete and I hate to say that Microsoft use us for its experiments
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Message 23 of 32
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Windows 10 - Won't wake up - HP Envy

Because they know product is a crap. 1500 $ for garbage.

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Message 24 of 32
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Windows 10 - Won't wake up - HP Envy

 

amazing - i agree

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Message 25 of 32
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Windows 10 - Won't wake up - HP Envy

still no changes?  :Crying:

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Message 26 of 32
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Windows 10 - Won't wake up - HP Envy

I have had this problem since Windows10 first came out. I tried updating all drivers etc. with no luck. At one point it worked briefly before stopping working (waking up) soon after. 

This is pathetic HP that you can't make a laptop that will wake up. This 360 Envy is so buggy it's beyond ridiculous. My much older Lenovo desktop upgraded without any problems whatsoever. HP seems to have done little if anything to address these very serious issues in their laptops. 

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Message 27 of 32
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Windows 10 - Won't wake up - HP Envy

But i have tried older driver for Windows 8.1 which is version 10 and it's working properly until now

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Message 28 of 32
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Windows 10 - Won't wake up - HP Envy

i do not think HP cares as they do not answer forum issues that have persisted over many months.  Makes me wonder if it is time for a Mac

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Message 29 of 32
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Windows 10 - Won't wake up - HP Envy

Unfortunately you have to manually search for driver updates, I had 5 drivers that needed updating, Bios and chipset. After manually searching and installing problem fixed. There is/was an active post where I listed the drivers
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Message 30 of 32
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Windows 10 - Won't wake up - HP Envy

glad to hear - in my case i did a manual search and update first with no resolution

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