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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Windows 10 install fail and Bios update impossible

HP Recommended

Hi,

I have changed my SSD M2 sata for a bigger one. I want to make a brand new install of windows 10.

I a'm getting this error on a hp envy x360 ryzen 5 laptop

The full error is: "Windows could not prepare the computer to boot into the next phase of installation. To install Windows, restart the installation."

 

I have tried the following:

-Changed from Legacy to UEFI boot

-Turned off/on USB legacy support

-Re-made the boot media (using the Microsoft tool on a USB) & with Rufus

-No external devices are plugged in

-Removed all partitions and installed on unallocated space

-Unactivate the second HDD using diskpart

 

I read that bios update may help but this is not working neither. The version installed is F.42 Rev.A.

I have tried with F.46 Rev.A and F.47 Rev.A. When I start, I go to the diagnostic menu and insert the usb but nothing happens.

 

Any Idea or help is welcome

1 REPLY 1
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@-Vincent-, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-Using the HP Cloud Recovery Tool

 

Product description -Model numbers: HP ENVY x360 - 15-cp0001nf) NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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