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Oscar_Chan
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Windows Account Login Issues

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HP Spectre Folio - 13-ak0001na.
Microsoft Windows 10 (64-bit)

I am facing issues logging into my laptop due to incorrect password. I have take the necessary steps to ensure my microsoft account password is reset and updated. However, I am still facing the same issue.

 

I have also tried various methods recommended on other online platforms such as logging via safe mode (i.e. Shift + Restart >> Troubleshoot etc), which constantly brings me to the bitlocker key (which I have no idea what is the bitlocker recovery pin), instead of loading the options for me to login via safe mode.

 

Does anyone face the same issue before and have any recommended solution? 

1 REPLY 1
Echo_Lake
HP Support Agent
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@Oscar_Chan

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

When you sign in using a Microsoft account, Device Encryption starts automatically. If you use BitLocker Drive Encryption, you must have manually saved the recovery key to your Microsoft account to use this procedure. If there is a problem and you are unable to sign in, you must use the recovery key to sign in.

  1. Using another computer or mobile device, go to https://windows.microsoft.com/recoverykey (in English).

  2. In the Microsoft account option, click Sign in.

  3. Follow the on-screen instructions to log in to your Microsoft account.

  4. If you have multiple computers, you can identify the correct key by matching the Device Name.

    Example of the recovery key in a Microsoft account

  5. Your recovery key is the recovery key with a Device Name that matches the Recovery key ID on the recovery prompt.

  6. Type the recovery key into the Enter the recovery key... field in Windows, and then click Continue.

You can also access your recovery key by signing in to your Microsoft account through https://account.microsoft.com/account

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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