• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Notebook - 15-r132wm (ENERGY STAR)

Notebook not under warranty.  I cannot get onto it at all as it keeps sharing Windows failed to start; Windows Boot Manager and asks me to insert disc which I no longer have.  Then instructs we to contact computer manufacturer.  Status:0xc000000f and Info:  a required device isn't connected or cannot be accessed.  Then a Startup Menu shows up with the following:

F1  System information

F2 System Diagnostics

F9 Boot Device Options

F10 BIOS Set up

F11 System Recovery

ENTER - Continue startup

Not sure what to do here...I hit ENTER and the screen goes blank and I have to start again.

This is unnerving as I have so many files on this notepad.  HELP pretty please

1 REPLY 1
HP Recommended

Hello @Eileen42 

 

Enter F2 System Diagnostics

 

! Please check you hardware !

 

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.