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Eileen42
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Message 1 of 2
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Windows fails to start. Suggests I have to insert disc which I do not have. Status:0xc000000f.

HP Recommended
HP Notebook - 15-r132wm (ENERGY STAR)

Notebook not under warranty.  I cannot get onto it at all as it keeps sharing Windows failed to start; Windows Boot Manager and asks me to insert disc which I no longer have.  Then instructs we to contact computer manufacturer.  Status:0xc000000f and Info:  a required device isn't connected or cannot be accessed.  Then a Startup Menu shows up with the following:

F1  System information

F2 System Diagnostics

F9 Boot Device Options

F10 BIOS Set up

F11 System Recovery

ENTER - Continue startup

Not sure what to do here...I hit ENTER and the screen goes blank and I have to start again.

This is unnerving as I have so many files on this notepad.  HELP pretty please

1 REPLY 1
ub6424
Level 9
3,616 3,598 207 352
Message 2 of 2
Flag Post
HP Recommended

Hello @Eileen42 

 

Enter F2 System Diagnostics

 

! Please check you hardware !

 

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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