cancel
Highlighted
woodallmarcus73 Honor Student
Honor Student
4 2 0 0
Message 1 of 3
157
Flag Post
HP Recommended

Windows login password

Somebody decided that they were going to steal my laptop and try to upgrade program from Windows 7 to some kind of vers.of 8 and set the laptop up under their name and email acct.Now I can't get back in the computer and the individual took my reinstall CD and password reset disk,which I was unable to recover.How can I reset device back to its original state without disk?
2 REPLIES 2
Regents Professor
Regents Professor
4,243 4,159 562 1,260
Message 2 of 3
135
Flag Post
HP Recommended

Windows login password

Hello,

 

Please read this post :

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Reply
0 Kudos
Provost Provost
Provost
18,950 16,893 1,575 3,729
Message 3 of 3
134
Flag Post
HP Recommended

Windows login password

woodallmarcus73

 

What you would need is something known as HP Recovery Media.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation