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Beatnink
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Solved!

Windows shows 3 screens on monitor after installing HP updates

HP Recommended
HP ENVY X360 - 13-ar0031au
Microsoft Windows 10 (64-bit)

I reinstalled Windows 10 on my HP Envy X360.  Everything worked fine.  Next I installed the HP install assistant and ran an update which included a BIOS update.  Since then Windows starts with 3 screens showing on my monitor (see photo).  I ran a recovery-->reinstall Windows but no luck.  I am guessing I may have to go back to a previous version of the BIOS but can't find that on the HP Support site.   Any suggestions?   

20220626_075139.jpg

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Beatnink
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Thanks for those instructions.  I have however decided to fully switch over to Linux Mint rather than have dual boot alongside Windows.  

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ub6424
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HP Recommended

Hello @Beatnink 

 

If you have an external monitor:

- Shutdown your notebook

- Connect external monitor with a d-sub/vga or hdmi display cable

- Start your notebook and check if the external monitor is working

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.25 Rev.A14.1 MBMay 3, 2022Download

 

(2) Update graphics driver

AMD High-Definition Graphics Driver

27.20.11044.7 Rev.F653.6 MBNov 16, 2020Download

 

(3) Reboot and test again ...

 

best regards

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             ⌨️

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Beatnink
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Thanks for those instructions.  I have however decided to fully switch over to Linux Mint rather than have dual boot alongside Windows.  

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