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Tutor
Posts: 18
Member Since: ‎10-03-2010
Message 1 of 5 (1,721 Views)

Windows stuck at "Loading Windows" Screen ad BIOS not opening

[ Edited ]

Hello,
I have Windows 7 and Windows 8 installed on my laptop HP DV6-2170EE.
Suddenly, my Windows 7 got stuck while starting at "Loading Windows" screen but Windows 8 is working fine.
While reinstalling Windows 7, the installation again stops at the same screen.

Also BIOS is not opening, nothing happens if I press F10 in the startup otions (Esc key) but other Function keys are working like F8-Boot Device Options etc.

Please help regarding this.

Thanks in advance
Wamiq

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 5 (1,679 Views)

Re: Windows stuck at "Loading Windows" Screen ad BIOS not opening

[ Edited ]

Hi Wamiq_saifi,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion dv6-2170ee  Notebook and Windows 7 not opening correctly. Here is a link to Windows will not start. Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices.

 

Hope this helps.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.Smiley Happy


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Tutor
Posts: 18
Member Since: ‎10-03-2010
Message 3 of 5 (1,670 Views)

Re: Windows stuck at "Loading Windows" Screen ad BIOS not opening

[ Edited ]

Hi Mrs. Tenter,
Thanks for your reply.

First regarding the BIOS, there was a problem with F10 key on my laptop keyboard which wasn't working and now I have access to BIOS using external keyboard.

Coming to the Windows problem, I tried Boot Logging and the contents "ntbtlog.txt" file are(seems like there are many drivers which aren't loading) :

 

 

 

Service Pack 1 3 24 2014 19:25:45.610
Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\system32\drivers\ACPI.sys
Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS
Loaded driver \SystemRoot\system32\drivers\msisadrv.sys
Loaded driver \SystemRoot\system32\drivers\pci.sys
Loaded driver \SystemRoot\system32\drivers\vdrvroot.sys
Loaded driver \SystemRoot\System32\drivers\partmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS\compbatt.sys
Loaded driver \SystemRoot\system32\DRIVERS\BATTC.SYS
Loaded driver \SystemRoot\system32\drivers\volmgr.sys
Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
Loaded driver \SystemRoot\system32\drivers\atapi.sys
Loaded driver \SystemRoot\system32\drivers\ataport.SYS
Loaded driver \SystemRoot\system32\drivers\msahci.sys
Loaded driver \SystemRoot\system32\drivers\PCIIDEX.SYS
Loaded driver \SystemRoot\system32\drivers\amdxata.sys
Loaded driver \SystemRoot\system32\drivers\fltmgr.sys
Loaded driver \SystemRoot\system32\drivers\fileinfo.sys
Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys
Loaded driver \SystemRoot\System32\Drivers\msrpc.sys
Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys
Loaded driver \SystemRoot\System32\Drivers\cng.sys
Loaded driver \SystemRoot\System32\drivers\pcw.sys
Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys
Loaded driver \SystemRoot\system32\drivers\ndis.sys
Loaded driver \SystemRoot\system32\drivers\NETIO.SYS
Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys
Loaded driver \SystemRoot\System32\drivers\tcpip.sys
Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys
Loaded driver \SystemRoot\system32\drivers\volsnap.sys
Loaded driver \SystemRoot\System32\Drivers\spldr.sys
Loaded driver \SystemRoot\System32\drivers\rdyboost.sys
Loaded driver \SystemRoot\System32\Drivers\mup.sys
Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys
Loaded driver \SystemRoot\system32\DRIVERS\hpdskflt.sys
Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys
Loaded driver \SystemRoot\system32\drivers\disk.sys
Loaded driver \SystemRoot\system32\drivers\CLASSPNP.SYS
Did not load driver @nettun.inf,%6to4mp.displayname%;Microsoft 6to4 Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%teredo.displayname%;Microsoft Teredo Tunneling Adapter
Did not load driver @hal.inf,%acpi_amd64.devicedesc%;ACPI x64-based PC
Did not load driver @battery.inf,%*compbatt.devicedesc%;Microsoft Composite Battery
Did not load driver @netavpna.inf,%mp-agilevpn-dispname%;WAN Miniport (IKEv2)
Did not load driver @netrasa.inf,%mp-l2tp-dispname%;WAN Miniport (L2TP)
Did not load driver @netrasa.inf,%mp-bh-dispname%;WAN Miniport (Network Monitor)
Did not load driver @netrasa.inf,%mp-ip-dispname%;WAN Miniport (IP)
Did not load driver @netrasa.inf,%mp-ipv6-dispname%;WAN Miniport (IPv6)
Did not load driver @netrasa.inf,%mp-pppoe-dispname%;WAN Miniport (PPPOE)
Did not load driver @netrasa.inf,%mp-pptp-dispname%;WAN Miniport (PPTP)
Did not load driver @netsstpa.inf,%mp-sstp-dispname%;WAN Miniport (SSTP)
Did not load driver @oem47.inf,%devicedescription%;TAP-Win32 Adapter V9
Did not load driver PPPoP WAN Adapter
Did not load driver @oem127.inf,%nvvad_waveextensible.devicedesc%;NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Did not load driver @nettun.inf,%6to4mp.displayname%;Microsoft 6to4 Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter
Did not load driver @nettun.inf,%teredo.displayname%;Microsoft Teredo Tunneling Adapter
Did not load driver @battery.inf,%*compbatt.devicedesc%;Microsoft Composite Battery
Did not load driver @netavpna.inf,%mp-agilevpn-dispname%;WAN Miniport (IKEv2)
Did not load driver @netrasa.inf,%mp-l2tp-dispname%;WAN Miniport (L2TP)
Did not load driver @netrasa.inf,%mp-bh-dispname%;WAN Miniport (Network Monitor)
Did not load driver @netrasa.inf,%mp-ip-dispname%;WAN Miniport (IP)
Did not load driver @netrasa.inf,%mp-ipv6-dispname%;WAN Miniport (IPv6)
Did not load driver @netrasa.inf,%mp-pppoe-dispname%;WAN Miniport (PPPOE)
Did not load driver @netrasa.inf,%mp-pptp-dispname%;WAN Miniport (PPTP)
Did not load driver @netsstpa.inf,%mp-sstp-dispname%;WAN Miniport (SSTP)
Did not load driver @oem47.inf,%devicedescription%;TAP-Win32 Adapter V9
Did not load driver PPPoP WAN Adapter
Did not load driver @oem127.inf,%nvvad_waveextensible.devicedesc%;NVIDIA Virtual Audio Device (Wave Extensible) (WDM)



....
....
The portion in RED is repeated infinite times......
And I forgot to mention : Windows is working in Safe Mode.



Can you please help regarding this....

Thanks again,
 
Wamiq

HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 4 of 5 (1,649 Views)

Re: Windows stuck at "Loading Windows" Screen ad BIOS not opening

[ Edited ]

Hey Wamiq_saifi,

 

Try to perform a hard reset. Please remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Here is a link to perform a system restore.

I do think that you need to try to repair Windows using your Windows disc.

 

Please let me know how this goes.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.Smiley Happy


I work on behalf of HP
Tutor
Posts: 18
Member Since: ‎10-03-2010
Message 5 of 5 (1,611 Views)

Re: Windows stuck at "Loading Windows" Screen ad BIOS not opening

There was problem with one of my RAM chip Smiley Sad
Problem resolved now.
Thanks for your support

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