• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-23-2019 10:22 AM - edited ‎11-23-2019 11:16 AM

HP Recommended
Product: 14-ck0862no
Operating System: Microsoft Windows 10 (64-bit)

Hi guys!

Upon doing a regular windows update I noticed that my laptop was installing an update to the HP bios, fine sure, nothing out of the ordinary.

Problem being that my laptop will now no longer boot, infact I'm pretty sure that it doesn't even post seeing as caps lock doesn't work.
Caps lock and num lock are not blinking, the screen never turns on, never even flickers. The fan seems to turn on for a couple seconds, then shuts off. Power light turns on and off in the same fashion, lighting up when the fan is running.

- I've tried resetting the computer (15s hold down power button), 
- Used the Win + B bios recovery
-  Downloaded the bios recovery to a USB stick while doing the WIn + B in accordance with these instructions https://support.hp.com/us-en/document/c02693833


Thanks for your attention, hope you guys can help me here. I'm fairly technically inclined so shoot away with your most esoteric suggestions.

3 REPLIES 3

‎11-23-2019 01:39 PM - edited ‎11-23-2019 01:52 PM

HP Recommended

Seems like I was able to find some hp document about my specific issue!

 

Although my laptop is equipped with an i5 processor.

https://support.hp.com/lt-en/document/c06431173

 

None of the fixes have worked so far but the HDD light does light up when attempting the "crisis bios recovery". So does the USB stick, if it is inserted.

Was this reply helpful? Yes No

‎11-24-2019 03:29 PM

HP Recommended

Annotation 2019-11-24 232844.png

Was this reply helpful? Yes No

‎11-26-2019 08:25 AM

HP Recommended

@cufbas Welcome to HP Community!

 

As you have tried computer reset and BIOS recovery, still it is not working.

 

I would suggest you contact phone support.   

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,


If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.