Won't boot. Caps and Num lock flash slow 2 times and pause then repeats. BIOS recovery, no help.

[Ed59404]

Went to use, powered on and NOTHING. Used the T/S guide and found the  Caps and Num lock flash slow 2 times and pause then repeats. This led me to the BIOS recovery. Hold down the (B and the Windows button) then the powe on for one second. No help.

Thanks Ed

[Jeet_singh]

Hi @Ed59404,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand the computer is not booting into the windows anymore, Don't worry I'll try my best to help you with this,

Kudos to you for trying out the steps before reaching out to us.

To provide an accurate solution, I'll need a few more details:

What is the sequence of the blinks? (Example: 3 blinks and then pause 3 blinks again, in a loop)

Please click on the below links once you identify the blink code and resolve the issue:

Computer Does Not Start and Emits a LED or Beep Code

If the Caps Lock light blinks continuously, this clearly indicates a hardware issue with the PC. I would personally suggest you contact our HP phone support for available service related options. If your product is out of warranty please choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept aSolutionon" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Ed59404 · Accepted solution]

It was blinking 2 times then pausing. Tried the Bios recovery but no help. What fixed it was reseating the 2 memory boards. Once I did that it was up and running. Thanks for replying

[Jeet_singh]

Hi @Ed59404,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Should you need any assistance in the future, please don't hesitate to reach out to us again.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,