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‎02-10-2019 07:27 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My computer will not sleep or shut down. I select sleep from the Start>Power menu. Once done the screen goes black and the light on the power button on the side of the laptop goes out. After a brief pause the light comes back on and the HP symbol appears on my screen. My computer starts up as if I had just turned it on i.e. no programs or apps are open from prior to selecting sleep. The same story is true for when I select “shut down”. I have tried setting my power settings back to default. I have also had an HP technician remote into my computer and they thought the solution was the latest Windows update(from October) which I did not have installed. After that update nothing changed. I just decided to reset my computer and reinstall Windows from scratch(but keeping my files). This has also yielded no result with the issue. Any suggestions would be great, thanks.

4 REPLIES 4

‎02-11-2019 12:41 AM

HP Recommended

Sometimes a graphics driver can cause that. Have you checked your Support page to see if you have latest driver? Latest BIOS?

https://support.hp.com/us-en/drivers

 

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‎02-11-2019 09:25 PM

HP Recommended

Hi Cheryl, I neglected to mention that the HP technician that remoted into my computer did update my NVIDIA graphics card driver and I do have the latest BIOS at present. I tried the command powercfg /energy, something about my ACPI being disabled because it’s not compatible with the hardware on my computer could be an issue? Also ran powercfg /a and some of my Standbys are disabled: S1, S2 and S0 Low Power Idle if that helps. I’ve done some searches and this seems like a pretty common issue but I haven’t come across a tangible solutions yet.

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‎02-11-2019 11:46 PM - edited ‎02-12-2019 12:02 AM

HP Recommended

I would try turning off Fast Starup to see if it has any effect on the problem. After I click "Choose what power does" and get to next screen I also have to click "Change settings that are currently unavailable" for it to be changed.

https://lifehacker.com/enable-this-setting-to-make-windows-10-boot-up-faster-1743697169

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‎02-14-2019 08:39 PM

HP Recommended

Thank you for the suggestion. I have that currently disabled and still the same. I’m beginning to believe there is no quick fix for this. Maybe the new release in April will address this issue. Happy to try any other suggestions though.

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