krakaholyknight Tutor
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Won't start. Tried hard reset and everything

HP 15 serial number:[edited]
Microsoft Windows 8.1 (64-bit)

I shut down my laptop today and went shopping. When I came home, it wouldn't turn on. This has happened a couple of times before and I've tried giving it a hard reset. I tried turning it on without the battery and just the power cord and nothing. The light where the power cord goes in is on when it is plugged in. I tried everything and still won't start. My warranty for this laptop is gone and don't know what else to try. Please help!

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HP Recommended

Solved!

Won't start. Tried hard reset and everything

Hi @krakaholyknight,

 

Thank you for your query. I am happy to lend a helping hand. To confirm that I have the correct product, yours is a HP Stream Notebook-11-d007na?

 

I understand that your notebook was working when you shut it down. When you tried turning it on again it would not start. This has occurred a couple of times before and a hard reset  resolved the issue. You tried removing the battery but that did not help. You do see a light on the power port when connected to AC power.  Here is a link to HP Notebook PCs - Computer Does Not Start (Windows 10). Please let me know the outcome.

 

If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the Thumbs Up” below. If there is anything else I can do to help, please be sure to let me know!

Sparkles1

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