09-12-2016 11:05 PM - last edited on 09-14-2016 07:15 AM by kevin-t
I shut down my laptop today and went shopping. When I came home, it wouldn't turn on. This has happened a couple of times before and I've tried giving it a hard reset. I tried turning it on without the battery and just the power cord and nothing. The light where the power cord goes in is on when it is plugged in. I tried everything and still won't start. My warranty for this laptop is gone and don't know what else to try. Please help!
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09-14-2016 07:31 AM
Thank you for your query. I am happy to lend a helping hand. To confirm that I have the correct product, yours is a HP Stream Notebook-11-d007na?
I understand that your notebook was working when you shut it down. When you tried turning it on again it would not start. This has occurred a couple of times before and a hard reset resolved the issue. You tried removing the battery but that did not help. You do see a light on the power port when connected to AC power. Here is a link to HP Notebook PCs - Computer Does Not Start (Windows 10). Please let me know the outcome.
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