gsheg Honor Student
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Won't start, black screen, 2 blinks on caps lock

Pavilion p214dx
Microsoft Windows 10 (64-bit)

Laptop was working well.  Suddenly wont start.  Fan comes on, caps lock light blinks intervals of 2, screen black.  Tried hard boot according to HP instructions.  Was in hibertnate mode prior to failed start.  Would like to determine if I need to replace motherboard or processor.  Thanks for help.  

 

ps. also determined memory and hard drive are good.

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HP Support Agent
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Won't start, black screen, 2 blinks on caps lock

@ gsheg

 

Thanks for reaching out to us on HP Support Forums. :) I came across your post and would like to help.

 

I understand that you have an HP Pavilion Notebook - 15-p214dx and it does not boot into Windows. The Caps lock light blinks intervals of 2. I appreciate the steps you have performed and have certainly done a good job.

 

Do you remember if anything else happened on the laptop apart from the hibernate mode before this issue started? Meanwhile, I recommend you to perform the following steps from this link: http://hp.care/2ihhipr

 

Let me know how it goes. Cheers! :)

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gsheg Honor Student
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Won't start, black screen, 2 blinks on caps lock

 

 

I already performed the steps in the link.  Did not work. I cannot recall anything else happening with my computer prior to to the problem.  It worked fine one minute and then would not start the next time I turned it on.

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