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Won't turn on, white led flashes when I press power

HP Recommended
Spectre x360-13t-aw100
Microsoft Windows 10 (32-bit)

So I fell asleep watching YouTube on my laptop, and when I woke up, I plugged it in because it was dead.  A couple hours later, the laptop is STILL dead and the white led flashes three times when I press the power button. The laptop is only a few months old by now, and it has no damage or anything on it.  Please help soon I need this for school.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bookworm6 Welcome to HP Community!

 

I understand that the laptop will not turn on.

 

When you connect the charger to the laptop are you getting lights or not.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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