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Cdunaway34 Honor Student
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Wont load past the logo screen

Hp notebook 15 -af131dx
I have a rent to own hp laptop 15 with windows 10 i did a recent updates on it .. But had to do a factory reset after that pc wont load past the welcome/logo screen now .. The logo screen just flashes reloads help please i have depression etc so havin laptop really help keep me occupied playing games onit
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Message 2 of 2
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HP Recommended

Wont load past the logo screen

Hi @Cdunaway34,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the computer not going past the logo. I will be glad to help you.

 

Please follow this document Computer Does Not Start (Windows 10).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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