Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post
HP Recommended

Wont shutdown

HP Envy x360
Microsoft Windows 10 (64-bit)

I shut down the laptop using the shutdown button, but only the display went out. The light on the power button is still on, and it has been 2 hours since. The laptop's fan is also on, its like it didnt shutdown completely but I cannot do anything about it! I cant see anything on the monitor.

Level 11
5,256 5,233 221 472
Message 2 of 3
Flag Post
HP Recommended

Wont shutdown

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

Little Boy Blue, come blow your horn.

0 Kudos
New member
2 2 0 0
Message 3 of 3
Flag Post
HP Recommended

Wont shutdown

I had the same problem after updating all the drivers of the laptop. I found the latest Realtek audio driver was causing this issue. Rolling back to the previous version solved it for me.


Hope this helps!

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation