Mattyc25 Student
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Wont start up and caps lock flashes.

HP 13-c009sa
Microsoft Windows 10 (32-bit)
Hello. Hoping someone can help. When i go to turn on my laptop all that happens is the power light comes on and the caps lock light flashes. Have looked at a few solutions already but all mention disconnecting the battery. Mine is a sealed unit so that isnt possible. Any help will be much appreciated.
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nate121k Honor Student
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Wont start up and caps lock flashes.

The flashes on the caps lock are a code, count them and use the document linked below to discern their meaning. http://support.hp.com/us-en/document/c01732674

 

Also here are instructions on preforming a hard restart, even on a unit with a sealed battery. http://support.hp.com/us-en/document/c01684768

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