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Locked

‎09-16-2024 01:09 AM - last edited on ‎09-16-2024 01:20 AM by Level 15

HP Recommended

Hello:

 

Help needed in password recovery.  I'm seeing codes are helping some, I'm getting confused on BIOs password versus admin password versus sign on password...  my screen is saying removable media or USB drive is needed... I did click over to other account on laptop, and that is asking for a PIN.  Other user on account doesn't even recall setting one up.   Also I no longer have access to **bleep** (well at this time) that is down as recovery option, or original Microsoft account.  Is there anyway to log in and sign on computer with out doing a factory reset??

Can anyone tell me the steps?? I would super appreciate.

If it is by putting in a code, where do I enter this code??

Also, tried to start at hp site under support and product ID isn't being recognized: <removed personal information>.? Hello:

 

 

 

Help needed in password recovery.  I'm seeing codes are helping some, I'm getting confused on BIOs password versus admin password versus sign on password...  my screen is saying removable media or USB drive is needed... I did click over to other account on laptop, and that is asking for a PIN.  Other user on account doesn't even recall setting one up.   Also I no longer have access to **bleep** (well at this time) that is down as recovery option, or original Microsoft account.  Is there anyway to log in and sign on computer with out doing a factory reset??

 

Can anyone tell me the steps?? I would super appreciate.

 

If it is by putting in a code, where do I enter this code??

 

Also, tried to start at hp site under support and product ID isn't being recognized:<removed personal information> Hp 15 8gb laptop S/n :<removed personal information>

A Boone
1 REPLY 1

‎09-16-2024 01:20 AM

HP Recommended

Hello @ABoone24 ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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