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Message 1 of 2
65
Flag Post

X360 won’t turn on or charge

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

Noticed today the laptop stopped charging suddenly, followed instruction  to reset and now it doesn’t turn on.

white light flashes white 3times when pressed, no light when plugged in.. completely dead

Do I have any options here?

Model 13-ae013dx

Prod 2LU96UA#BA

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Rspkm

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is a Hardware issue. Please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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