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sus3 Student
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Your PC ran into a problem and needs to restart

ac122tu
Microsoft Windows 8.1 (32-bit)
Your PC ran into a problem and needs to restar
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Your PC ran into a problem and needs to restart


@sus3 wrote:
Your PC ran into a problem and needs to restar

Hi,

 

The best resolution for that is by performing a REFRESH.

 

Note: By performing reset you will loose all of your files in the process.

 

  1. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK.
  2. Figure : Confirm System Recovery (HP Recovery Manager Summer 2014 and earlier)
    Confirm System Recovery
    Figure : Confirm System Recovery (HP Recovery Manager Fall 2014 and later)
    Confirm System Recovery
  3. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
    Figure : Choose an option
    Choose an option with Troubleshoot selected
  4. On the Troubleshoot screen, click Recovery Manager.
    Figure : Troubleshoot screen
    Troubleshoot screen with Recovery Manager selected
  5. On the operating system selection screen, click Windows 8.1.
    Recovery Manager opens.
    Figure : Operating system selection screen
    Operating system selection screen
    1. Open Minimized Recovery.
      1. HP Recovery Manager Summer 2014 and earlier
      Under I need immediate help, click Minimized Image Recovery.
      Figure : HP Recovery Manager main screen
      HP Recovery Manager main screen
    • HP Recovery Manager Fall 2014 and later
      Under Help, click Minimized Image Recovery.
      Figure : HP Recovery Manager main screen
      HP Recovery Manager main screen

 

  1. Follow the on-screen instructions to perform a recovery. For more information, see the HP support document Performing a System Recovery (Windows 😎.
     note:
    If the recovery partition on the hard disk drive is not functioning correctly, you need to run a system recovery.
     
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