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administrator password

HP - 17-y009ur (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello. I am forced to use a translator, as support in my language is not carried out.

I need to go to the BIOS to configure the parameters of the new RAM, but I can't do this because it is blocked by the administrator password. It was from the moment of purchase. How do I reset this password or where can I find it?

The laptop is already quite old.

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administrator password

@renvy01 
Hello,

Unfortunately, the HP support community does not allow us to help you with your BIOS password.  The only solution is to contact HP and, if necessary, contact them several times to complete your case.

Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

I recommend that you get on Contact HP from your country or region.

The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:





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