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JensBi
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after changing mainboard -> product information not volid

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EliteBook HP8570p
Microsoft Windows 7 (64-bit)

First there was a main-board replacement. Now the  device shows "Product information not valid" message after device is turn ON before boot. 

Currently the device shows also "manufactory programming mode step 3 ...10. What is the solution for this isue and what happens, if the step-counter reached the max value?

 

 

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WAWood
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@JensBi 

The message is correct -- as that information is contained in the firmware of the HP motherboard -- and if you replace that with a different motherboard, it is not going to be there.

 

Also, HP configures this information at the factory -- and does not distribute tools for consumers to do this.

 

Was this motherboard replaced by an HP Service Facility?

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JensBi
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@WAWood

Thanks for your answer.

The motherboard was replaced by myself, caused by a amd graphics issue on the original board. Any chance that a HP Service Facility configures this information or what is the result in the future, if I use the device without this settings?

 

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WAWood
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@JensBi 

They do that when THEY replace motherboards, but they do not do it for customers -- as far as I know.

 

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

 

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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