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atikmdag.sys Bluescreen of Death (BSOD) driver_irql_not_less_or_equal

HP Recommended
Spectre x360 15-ch0xx Product #:2FW62AV
Microsoft Windows 10 (64-bit)

I have been experiencing the BSOD randomly caused by the same problem. 

Error Message and Details: 

What Failed: atikmdag.sys

Stop code: driver_irql_not_less_or_equal 

 

In the Event Log, this were the Administrative Events around the time the BSOD occurred:

Level: Error: Hypervisor launch failed; Either VMX not present or not enabled in BIOS.

Level: Error The virtualization-based security enablement policy check at phase 0 failed with status: Virtual Secure Mode (VSM) is not initialized. The hypervisor or VSM may not be present or enabled.

Level: Critical The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Level: Error Audit events have been dropped by the transport.  0

Level: Error The hvservice service failed to start due to the following error:
Element not found.

Level: Error: The HvHost service depends on the hvservice service which failed to start because of the following error:
Element not found.

Level: Error The CmService service depends on the HvHost service which failed to start because of the following error:
The dependency service or group failed to start.

Level: Error Session "Muroc System Trace" failed to start with the following error: 0xC0000035

Level: Error 

Application: IntelAudioService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Level Error: The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x0000000000000030, 0x0000000000000005, 0x0000000000000000, 0xfffff8045413f419). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 759e7fea-e374-47ce-96f6-9f700570fb09.
_____________________________________________________________________________
Level: Error Faulting application name: IntelAudioService.exe, version: 1.0.152.0, time stamp: 0x5bd0d480
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007fff86da1aae
Faulting process id: 0x1494
Faulting application start time: 0x01d5e9c45b025cf6
Faulting application path: C:\WINDOWS\system32\cAVS\Intel(R) Audio Service\IntelAudioService.exe
Faulting module path: unknown
Report Id: fc8ba39f-71e5-4b32-9669-578421b024d5
Faulting package full name:
Faulting package-relative application ID:

_______________________________________________________________________________

Level: Error 

ESIF(8.5.10103.7263) TYPE: ERROR MODULE: DPTF TIME 11492 ms
DPTF Build Version:  8.5.10103.7263
DPTF Build Date:  Dec 12 2018 18:51:29
Source File:  ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 1248
Executing Function:  PolicyBase::sendOscRequest
Message:  Power Boss Policy: Failed to set _OSC: Failure during execution of _OSC:
DPTF Build Version:  8.5.10103.7263
DPTF Build Date:  Dec 12 2018 18:51:29
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 699
Executing Function:  EsifServices::primitiveExecuteSet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_EVAL_FAILURE [1105]

Policy:  Power Boss Policy [2]

_______________________________________________________-

 

 

 

 

 

The following are errors with the Level of Warning.

1. The driver \Driver\WudfRd failed to load for the device ROOT\WindowsHelloFaceSoftwareDriver\0000.

2. The driver \Driver\WudfRd failed to load for the device PCI\VEN_8086&DEV_1903&SUBSYS_83BB103C&REV_05\3&11583659&2&20.

3. The driver \Driver\WudfRd failed to load for the device ACPI\SYNA8003\1.

4.The driver \Driver\WudfRd failed to load for the device {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&251c1bcb&0&0.

5. The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&35ec4aef&0&0000.

6. The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&d0b318d&0&0000.

7. The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&1fc4e232&0&0000.

8.The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC3\6&2a1ac9bd&0&0000.

9. The Network List Manager reports no connectivity to the internet.

10. A connection to the Windows Update service could not be established.

11. A connection to the Windows Metadata and Internet Services (WMIS) could not be established.

12. NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

13. The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

14. Windows Hello for Business provisioning will not be launched.
Device is AAD joined ( AADJ or DJ++ 😞 Not Tested
User has logged on with AAD credentials: No
Windows Hello for Business policy is enabled: Not Tested
Windows Hello for Business post-logon provisioning is enabled: Not Tested
Local computer meets Windows hello for business hardware requirements: Not Tested
User is not connected to the machine via Remote Desktop: Yes
User certificate for on premise auth policy is enabled: Not Tested
Machine is governed by none policy.
See https://go.microsoft.com/fwlink/?linkid=832647 for more details.

 

 

I have updated all drivers and software. I have also run HP Diagnostic tools yet it did not find anything wrong. Please help me fix this issue, I am tired of search for a solution and ready to just sell the laptop and buy a Dell. 

 

 

After research this issue, it appears this problem is related to my graphics card. 

Graphics Card: AMD radeon rx vega m gl graphics

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HP Recommended

@JangoFett 
Hello,

In order to solve this issue, please download and install the following drivers.

Intel Integrated Sensor Solution Driver: https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99013.exe

Intel Dynamic Platform and Thermal Framework Client Driver: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100912.exe

AMD Radeon RX VEGA M Driver: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95392.exe

Do not hesitate to contact us in case of need.

Best regards,:Wink:



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