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battery issue

HP Recommended
HP Envy 13-D061sa Intel Core I5-6200U 2.3GHz 8GB 256GB

Hi

Back in 2018 i purchased new battery and in the last months my laptop won't work without the charger plugged in and this message appears on the screen every time I start the laptop.

IMG_5332.jpg

 

What are my options to solve it?

Is it battery or is it the charger that is the problem?

The laptop works quite good except that issue.

Thank you for your help.

Kasia

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HP Recommended

@Kasia77 

 

The message is telling you that the battery needs to be replaced.

 

Batteries usually last about as long as their warranty, sometimes a bit longer, occasionally not that long.

 

Long-life batteries, sold with some of the higher-end computers, might last four or more years.

 

The original battery was covered by the original computer warranty.

 

The replacement battery was covered by whatever warranty was offered by the merchant who sold the battery.

 

 Open

 HP ENVY Notebook PC (model numbers 13-d000 through 13-d099 and 13-d100 through 13-d199) - Maintenan...

Part and Replacement procedure on Page 28

 

Description                                                        Spare part number

3-cell, 45-Wh, 3.83-Ah, Li-ion battery          816238-850

 

If you like, you can test both the battery and the AC adapter.

 

Information / Tests

 

  • Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

  • Battery Alert Messages – What to do and FAQ

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

  • Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

Run Component Tests – How to Test!

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

 

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Find Parts and Replacement Procedure

  • Open Support Home >> Enter the full model name
  • When the website opens, select category Manuals
  • Look for and open the Maintenance and Service guide for your computer (document name varies)
  • Search for “Battery” >> Read the chapter on Replacement Procedures

NOTES  

  1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
  2. The "Service Guide" and "User Guide" are not the same documents.
  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

PartSurfer might be able to tell you exactly which parts came with your computer.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Notebook - 13-d061sa (ENERGY STAR) 

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .

 

 

Dragon-Fur

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