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‎01-22-2021 01:25 PM

HP Recommended
Product: 15-ay039wm
Operating System: Microsoft Windows 10 (64-bit)

beats button on my 15-ay039wm laptop location is?

3 REPLIES 3

‎02-05-2021 12:26 PM

HP Recommended

@TDW44411

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the keyboard? 
  • Are you referring to Beats Audio software options or physical Beats Audio button?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎02-05-2021 01:26 PM

HP Recommended

Please disregard I have bigger problems. My laptop was updated and I was using it when my laptop after the update completed I lost all power and the screen went black. I took it to get it repaired when after 4-days I was told they could not figure out what was wrong with it...

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‎02-05-2021 01:35 PM

HP Recommended

@TDW44411

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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