08-13-2017 03:58 AM
Thank you for posting in the HP Support forum. Welcome !
This issue cannot be solved in the forum. For any code that starts with i , you have to contact HP Support team for assistance in removing the password.
Depending on the case, the motherboard might need to be replaced or the BIOS might need to be reflushed. And under certain curcumstances, this is not covered by the PC warranty. But please, check with HP first via call. If in the USA, call 1-800-474-6836
Please, use the button to accept this post as a solution if my comment helped
* * * IT_WinSec : I am not employed by HP Inc. I am a volunteer and I express personal opinion only. I work in IT and cyber security
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