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Posts: 1
Member Since: ‎08-13-2017
Message 1 of 2 (104 Views)

bios disabled


I have laptop hp model 15-ay024nx


after updating bios , it ask for administrator password


three try out and got system disabled  with this code      i63366816



thanks in advance

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Posts: 7,185
Member Since: ‎05-06-2013
Message 2 of 2 (76 Views)

Re: bios disabled



Thank you for posting in the HP Support forum. Welcome !


This issue cannot be solved in the forum. For any code that starts with i , you have to contact HP Support team for assistance in removing the password.

>> https://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


Depending on the case, the motherboard might need to be replaced or the BIOS might need to be reflushed. And under certain curcumstances, this is not covered by the PC warranty. But please, check with HP first via call. If in the USA, call 1-800-474-6836

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