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Student
Posts: 1
Member Since: ‎08-13-2017
Message 1 of 2 (104 Views)

bios disabled

 

I have laptop hp model 15-ay024nx

 

after updating bios , it ask for administrator password

 

three try out and got system disabled  with this code      i63366816

 

 

thanks in advance

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Dean
Posts: 7,185
Member Since: ‎05-06-2013
Message 2 of 2 (76 Views)

Re: bios disabled

Hi @AHMED_3

 

Thank you for posting in the HP Support forum. Welcome !

 

This issue cannot be solved in the forum. For any code that starts with i , you have to contact HP Support team for assistance in removing the password.

>> https://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Depending on the case, the motherboard might need to be replaced or the BIOS might need to be reflushed. And under certain curcumstances, this is not covered by the PC warranty. But please, check with HP first via call. If in the USA, call 1-800-474-6836

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