07-01-2020 02:17 AM
I have a problem with my notebook HP Notebook - 14-ck0130tu. there's a power but black screen.
I try bios recovery pressing windows + B it display the bios update but is say "The system BIOS recovery failed. Bios Image file specified did not pass validation. I try to download bios from hp website but there no bios available.
Any help will be appreciated.
Thank you so much..
Solved! Go to Solution.
07-04-2020 10:20 AM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
07-06-2020 12:10 AM - edited 07-06-2020 12:14 AM
I appreciate your help but it did not work sorry i accept the solution.
I try the HP CLOUD RECOVERY but i cant find the model of my notebook HP Notebook - 14-ck0130tu
in the list of model to download the recovery.
The problem of my laptop is when i press the power there is a led but black display no sign of error. purely black. Maybe if there is a bios i can recover it. but i cant find any bios in hp drivers download.
Thank you so much.
07-07-2020 05:45 PM
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee