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Sal67
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Message 1 of 2
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HP Recommended

black screen after bios update

HP-15-da0012dx
Microsoft Windows 10 (64-bit)

The referenced laptop has an 8th gen. Intel  I-3 and non-removable battery.  Tried to implement HP recommended bios update.  The laptop screen went black without confirming the update took place.  When the power button is pressed, the little power indicator light comes on, but nothing runs.  I followed the directions for Bios update via Win+B buttons.  That brought out the screen and confirmed the update.  After the update is done the screen says "continue Startup"  which I clicked on, but again nothing happened.  The power light stays on, nothing runs, nothing flickers and no sounds.  Is there any hope for this relatively new (approx 1 yr) laptop or has it just converted itself to a frisbee?  Thanks for the help in advance.

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HP Support Agent
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Message 2 of 2
41
Flag Post
HP Recommended

black screen after bios update

Hi @Sal67

 

Welcome to the HP Support Community. 

 

Try step# 2 and 3 from this document - HP Notebook PCs - Recovering the BIOS (Basic Input Output System) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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