04-06-2017 01:44 PM
I have problem with black screen during start up on my laptop HP Pavilion g6 series
What should i do to fix this
04-07-2017 04:40 PM
Welcome to the HP Forums!
I have read your post and understand that you need assistance in fixing boot issue's. I will definitely help you.
I request you to perform the steps below and check if that solves the issue.
If your computer suddenly fails to boot properly, you should perform a hard reset.
Disconnect all peripheral devices and remove all USB devices and media cards. You want to test the computer not the accessories!
Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.
Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning.
Hope this answers your query. Let me know for more.
I am an HP Employee