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onlyBoosted
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black screen idk how to fix [HP Pavilion 15-au063nr (ENERGY STAR)] Notebook s/n: [edit] p/n: W2L

HP Pavilion 15-au063nr (ENERGY STAR)] Notebook
Microsoft Windows 10 (64-bit)

black screen (wont post).

Hey how's it going, So i be screen a couple days back and my laptop wouldn't boot (error code was memory management) so logically i reseated the ram but it still wouldn't boot. I tested both ram slots with both sticks of ram both ram sticks work in either slot and the laptop will boot with any 1 in either slot, however they wont boot together and i dont know what to do. Both ram sticks are stock( came with the laptop) i've had a few memory management blue screens before this one.

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black screen idk how to fix [HP Pavilion 15-au063nr (ENERGY STAR)] Notebook s/n: [edit] p/n: W2L

Hi @onlyBoosted

 

Welcome to the HP Support Community. 

 

Try to boot-up the computer and try these steps - 

 

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").

3) Enter sfc /scannow (note the space between "sfc" and "/").

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation